Shipping Policy

At AYUTVAA, we want to deliver your orders safely and on time. This Shipping Policy explains how we process, ship, and deliver your orders.

1. Order Processing

Once you place an order on our website, we will start processing it.

Orders are usually processed within 1–3 business days after the order is placed. Processing may take longer during holidays, sales, or busy periods.

You will be informed if there is a major delay in processing your order.

2. Delivery Time

Delivery time depends on your location and the courier service.

Within India: Usually 3–7 business days after dispatch.
Remote areas: Delivery may take additional time.
During sales or holidays: Orders may take longer than usual.

These are estimated delivery times and are not guaranteed.

3. Shipping Charges

Shipping charges, if applicable, will be shown at checkout before you place your order.

The final shipping cost may depend on your delivery location, order value, and the shipping method available.

Please check the total amount before completing your order.

4. Order Tracking

If tracking details are available for your order, we will share them through your registered mobile number or email address.

You can use the tracking details to check your order status on the courier company's website.

5. Delivery Address

Please enter the correct name, mobile number, and complete delivery address while placing your order.

AYUTVAA will not be responsible for delivery problems caused by incorrect or incomplete address details provided by the customer. However, we will try to help you resolve the issue wherever possible.

If you need to change your address, contact us as soon as possible. Address changes may not be possible once the order has been shipped.

6. Delayed Delivery

Sometimes, deliveries may be delayed due to weather conditions, courier service issues, public holidays, or other unexpected situations.

If your order is delayed, please contact our support team. We will try to help you check the delivery status.

7. Damaged Package or Wrong Product

If you receive a damaged package, a damaged product, or the wrong product, please contact us within 48 hours of delivery.

Please share your order number and clear photos of the product and packaging. An unboxing video, if available, may also help us review your complaint.

We will check the issue and provide a suitable solution according to our Refund & Return Policy and applicable law.

8. Failed Delivery

If the courier cannot deliver your order because the address is incorrect, the customer is unavailable, or delivery attempts are unsuccessful, the package may be returned to us.

If this happens, please contact our support team to discuss the available options.

9. Cash on Delivery (COD)

If Cash on Delivery is available for your location, you can pay for your order when it is delivered.

Please keep the required payment amount ready at the time of delivery. Any applicable COD or additional charges will be shown before you place your order.