Cancellation Policy

At AYUTVAA, we want to make your shopping experience easy and convenient. This policy explains how you can cancel an order placed on our website.

1. Order Cancellation

If you want to cancel your order, please contact us as soon as possible.

You can request cancellation before your order is shipped. Once the order has been shipped, cancellation may not be possible.

2. How to Cancel an Order

To request an order cancellation, please contact our customer support team.

Please share your order number and registered mobile number or email address so we can find your order and help you.

Phone: 9512070703
Email: support@ayutvaa.com

3. Cancellation Before Shipping

If your order has not been shipped, we will check your request and cancel it if possible.

If you have already paid for the order, we will process the applicable refund according to our Refund & Return Policy and applicable law.

4. Cancellation After Shipping

Once your order has been shipped, we may not be able to cancel it.

If you no longer want the product, please contact our support team for guidance. Any return or refund request will be handled according to our Refund & Return Policy and applicable law.

5. Refund for Cancelled Orders

If your cancellation is approved and you have already paid, we will initiate the applicable refund within 5–7 business days, where applicable.

The time taken for the money to appear in your account may depend on your bank or payment provider.

For Cash on Delivery (COD) orders, no refund is needed if payment has not been made.

6. Orders Cancelled by AYUTVAA

In some cases, we may need to cancel an order because a product is unavailable, payment cannot be confirmed, or an unexpected issue prevents us from processing the order.

If you have already paid for an order cancelled by AYUTVAA, we will process the applicable refund according to our refund policy and applicable law.