At AYUTVAA, we want our customers to be happy with their purchases. We try our best to deliver good-quality cosmetic and personal care products. If you face any problem with your order, please read our policy below.
1. When Can You Return a Product?
You can contact us if:
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You receive a damaged product.
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You receive the wrong product.
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A product is missing from your order.
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You receive a defective product.
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The product you receive is different from what you ordered.
Please contact us within 48 hours of delivery if you face any of these problems.
Keep the product, its original packaging, and your order invoice until your complaint is resolved.
2. Which Products Cannot Be Returned?
For hygiene and safety reasons, we generally do not accept returns of:
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Products that have been opened or used.
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Products whose seal has been broken.
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Products damaged by the customer after delivery.
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Products returned without contacting our support team first.
Products bought during special offers may have different return rules if those rules were clearly shared before purchase.
These rules do not take away any rights you have under applicable law.
3. What If You Receive a Damaged or Wrong Product?
If your product is damaged, defective, or incorrect, please contact us within 48 hours of delivery.
Please share the following details:
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Your order number.
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Photos of the product and packaging.
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A short description of the problem.
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An unboxing video, if available.
Our team will check your complaint and help you with a suitable solution, such as a replacement or refund, where applicable.
4. When Can You Get a Refund?
You may be eligible for a refund in the following cases:
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You receive a damaged or defective product.
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You receive the wrong product.
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Your order is cancelled by AYUTVAA.
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Your order cannot be delivered.
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You cancel a prepaid order before it is shipped, where cancellation is allowed.
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A refund is required under applicable law.
We will review your request before approving the refund.
5. How Long Does a Refund Take?
After your refund is approved, we will start processing it within 5–7 business days, where applicable.
The time taken for the money to reach your account may depend on your bank or payment provider.
For prepaid orders, we will try to refund the money to the original payment method.
For Cash on Delivery (COD) orders, our team will contact you to arrange a suitable refund method for approved requests.
6. Who Pays for Return Shipping?
If you receive a damaged, defective, or wrong product due to an error on our part, we will explain the return or pickup process to you.
For other approved returns, any applicable shipping charges will be shared with you in advance, subject to applicable law.
Please do not send any product back without contacting our support team first.
7. Can You Cancel Your Order?
You can contact us to cancel your order before it is shipped.
Once the order has been shipped, cancellation may not be possible. Please contact our support team for help.
If AYUTVAA cancels an order for which you have already paid, we will process the applicable refund according to the law.
8. Can You Exchange a Product?
We may offer a replacement if you receive a damaged, defective, or wrong product.
Replacement depends on product availability and our review of your complaint.
If the same product is not available, we may offer a refund or another suitable solution.
9. Products Bought on Sale
Products purchased during sales or special offers may have different return conditions. Any such conditions will be shared before purchase.
However, your legal rights to a refund, replacement, or other solution will remain protected.
10. How to Request a Refund or Return
To request a refund, return, or replacement, please contact us using the customer support details on our website.
Please share your order number, contact details, and the reason for your request.
Our team will review your request and guide you through the next steps.
11. Changes to This Policy
AYUTVAA may update this policy when needed. Any changes will be posted on this page.
Please check this page for the latest policy before placing an order.
12. Contact Us
If you have any questions about refunds, returns, replacements, or order cancellations, please contact us using the details below.
Brand Name: AYUTVAA
Phone Number: 9512070703
Email Address: support@ayutvaa.com
We are happy to help you with your questions and concerns.
Thank you for choosing AYUTVAA! We appreciate your trust in our brand.