Privacy Policy

At AYUTVAA, we respect your privacy and care about your personal information. This Privacy Policy explains what information we collect, how we use it, and how we try to keep it safe when you visit our website or place an order.

1. Information We Collect

When you visit our website or place an order, we may collect the following information:

Your name
Mobile number
Email address
Delivery and billing address
Order and purchase details
Payment status and transaction details
Information about how you use our website

Payment details may be handled by our payment service providers. We do not intend to store your full card details on our website.

2. How We Use Your Information

We may use your information to:

Process and deliver your orders.
Contact you about your order.
Send order confirmations and delivery updates.
Respond to your questions and complaints.
Process eligible cancellations, returns, and refunds.
Improve our website, products, and customer service.
Prevent fraud and protect our website.
Send offers or promotional messages where permitted by law and, where required, with your consent.

3. How We Protect Your Information

We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, or changes.

However, no website or online system can guarantee complete security. We work to protect your information using suitable security measures.

4. Sharing Your Information

We do not sell your personal information to other companies.

We may share the information needed to provide our services with:

Courier partners: To deliver your orders.
Payment providers: To process your payments and refunds.
Website service providers: To maintain and operate our website.
Customer support services: To help answer your questions.
Government or legal authorities: When required by law or to protect our legal rights.

We share only the information needed for the relevant purpose, subject to applicable law.

5. Cookies

Our website may use cookies and similar technologies to make your shopping experience better.

Cookies may help us:

Keep items in your shopping cart.
Remember certain website settings.
Understand how visitors use our website.
Improve website performance.
Support advertising and marketing, where enabled and permitted.

You can manage or block cookies through your browser settings. Some website features may not work properly if cookies are disabled.

6. Marketing Messages

We may send you information about new products, offers, and discounts where permitted by law.

You can ask us to stop sending promotional messages by using the unsubscribe option, where available, or by contacting us.

Even if you stop promotional messages, we may still send important updates about your orders or customer service requests.

7. Links to Other Websites

Our website may contain links to other websites or payment services.

We are not responsible for the privacy practices of other websites. Please read their privacy policies before sharing your personal information with them.

8. Your Privacy Rights

Depending on applicable law, you may have the right to:

Ask what personal information we have about you.
Request correction of incorrect information.
Request deletion of your personal information where permitted.
Withdraw consent where processing is based on consent.
Ask questions about how your information is used.

To make a privacy-related request, please contact us using the details given below. We may need to verify your identity before completing your request.

9. Children's Privacy

Our website is intended for people who can legally make purchases under applicable law.

We do not knowingly collect children's personal information in violation of applicable law. If you believe a child has shared personal information with us improperly, please contact us so we can review the matter.

10. How Long We Keep Your Information

We keep your personal information only for as long as reasonably needed for order processing, customer support, legal requirements, accounting, and other valid business purposes.

When information is no longer needed, we will take appropriate steps to delete it or remove details that identify you, where applicable.